FAQs

Commonly asked questions are answered below. If you need further information, please email schools@educationhq.com

Which organisations are eligible to use school subscriptions?

All education providers are eligible to use school subscription packages. 

Is there a limit to the number of staff and student users?

No, a subscription provides unlimited access for all school staff, students and parents.

What format do we need to supply the IP address?

We need to have a public IP address or a range of public IP addresses used by your organisation for internet communication in a standard human-readable format (quad-dotted notation of four decimal integers, ranging from 0 to 255 each). IP address value is enough, we currently ignore port numbers when identifying connections coming from the school grounds.
Some examples of proper IP address input we expect to receive from you:

175.64.32.1
175.64.32.1 - 175.64.32.18
175.64.32.1, 175.64.35.1

We may accept CIDR notation if it's easier for you.
We currently only support IPv4. If your organization relies on using IPv6 for internet communication, please let us know, we'll find a workaround for you.

How do we activate our IP address in our account?

IP addresses need to be submitted to our team for verification and activation.  To submit or change your IP address, please complete this form.

Can students and staff access the  publications from home?

Yes, we do not limit access to your IP address only. Students, staff and parents can access all publications at school and home across all devices and platforms supported by EducationHQ.

How do you import users to your account?

To import users to your account, read this help article.

Can we get help to start our hub?

Of course, we are always here to help. At every stage we can assist you with any requirements, whether it be uploading users or posting content to the hub.  Contact schools@educationhq.com

Can we trial the hub?

Yes, the free version of the Hub provides limited access to services and allows you to understand how it works.
Once you have the free hub, you can contact us to upgrade, or even upgrade yourself from within the hub.  Please visit here to register for a free trial account.

Are there discounts for multiple campuses?

Yes, schools with multiple campuses are eligible for a discount. Contact us to find out more.

How long does it last and when can it start?

Subscriptions are valid for 12 months and commence the first Monday after your order has been processed.

How much does it cost?

Subscriptions start at $29.50 per month. For more information on pricing, please visit this page.