About this job
About the Department of Education
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role
Responsibilities include, but are not limited to:
- Participate in a multi-disciplinary professional service desk team, undertake tasks as required including dealing with requests for assistance from clients and contribute to deliverables to support the specific scope and objectives of the unit.
- Provision of user access and various delegations in SAP, Business Intelligence (BI), School Appropriation Payments Application (SAPA), Infor Budget and Reporting Tool (Infor), CommBiz,ExpenseMe Pro, ServiceNow and other finance related applications in line with the department's user management policies and procedures.
- Provide advice and business support in relation to SAP, BI, SAPA, Infor, CommBiz, ExpenseMe Pro, ServiceNow and other finance related applications to departmental users in a timely manner through the operation of the FBS Service Desk.
- Identify and recommend system and procedural changes for continuous improvement.
The successful applicant will have exceptional client interaction skills, experience with a Service Desk job ticketing system eg. ServiceNow and be committed to working closely with a small, highly skilled team.
How to Apply
- Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and
- A 2-pg written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.